These terms apply to all bookings of The Content Drop with Royce Social Studio (ABN 55 989 250 308) (“we”, “us”). They’re provided before payment, and by paying your invoice, you agree to them.

1. THE SERVICE
The Content Drop is a fixed-price service of $690 + GST, including:

• A 20-minute Google Meet catch-up and light pre-shoot planning

• Up to two hours of on-site content capture at your chosen location

• Vertical footage captured on a DJI Osmo Pocket or iPhone 18 Pro

• All usable, unedited footage, delivered via Dropbox within 24 hours

Footage is raw, not publication-ready, and no minimum number of clips is guaranteed. Editing, colour grading, subtitles, music, amendments and photography are not included.

2. BOOKING & PAYMENT
Dates are confirmed only once we accept in writing, and we may decline any request. Invoices are payable within 48 hours, your date is secured once paid, and unpaid dates may be released. Bookings within 48 hours of the shoot must be paid before filming.

3. YOUR RESPONSIBILITIES
You must arrange access, location permissions and consent from anyone filmed, including staff, attendees and minors, for both your use of the footage and our use under clause 9, plus any permissions for third-party material. Let us know beforehand about restricted areas, confidential content or people not to be recorded. You cover venue, parking and other third-party costs unless agreed otherwise. We may decline to film where there are consent, privacy, safety or legal concerns.

4. ON THE DAY
Your capture window starts at the booked time, regardless of readiness. Please have an authorised contact on site. The capture list is a guide, not a guaranteed shot list, and filming is at our reasonable discretion. We’re not responsible for limitations caused by delays, late changes, unavailable people or products, access, weather, lighting or preparation.

5. EXTRA TIME, TRAVEL & SCOPE
Up to two extra hours can be added when booking at $250 + GST per hour, or on the day at $125 + GST per 30 minutes, subject to availability. Travel within a one-hour drive each way from the Sydney CBD is included, as reasonably estimated when confirming the booking. Further travel, and anything not listed in clause 1, is quoted separately before confirmation.

6. DELIVERY
Footage is selected at our discretion. Links stay open for 30 days from delivery, after which files may be deleted, so please download and store them. If equipment failure, file corruption or an outage affects delivery, we’ll let you know promptly, make reasonable efforts to resolve the issue, and provide an appropriate remedy in accordance with applicable law.

7. CANCELLATION & RESCHEDULING
Each booking reserves dedicated time for your shoot. Once confirmed, we begin pre-production and may turn away other bookings, making cancellations difficult to accommodate at short notice.

• 20% of the fee is non-refundable once paid, covering booking, planning and holding your date.

• 48 hours or more before the scheduled start time: 80% refund, less a 1% fee for non-recoverable payment processing costs.

• Within 48 hours, or no-show: no refund, subject to applicable law. You may use your reschedule instead.

• One reschedule only, including within 48 hours, to a date within four weeks of the original shoot date, subject to availability. Further requests, or no suitable date being available, count as a cancellation from when the reschedule was requested.

• If a rescheduled booking is cancelled, cancellation terms apply to the new confirmed date. However, rescheduling does not restore any refund entitlement forfeited under the original booking.

Requests must be in writing via email. Retained amounts reflect work performed, reserved availability and reasonable costs or losses. Your statutory rights are unaffected.

8. IF THE SHOOT CAN’T PROCEED
If we can’t film due to circumstances within your control, we may retain reasonable amounts for the booking, work, travel and losses. If we cancel, you can choose a full refund or a new date. If events beyond either party’s control prevent the shoot and no new date is agreed within 30 days, either party may end the booking for a full refund.

9. OWNERSHIP & USAGE
We retain copyright in the footage, excluding your materials and third-party materials. Once paid, you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use, edit and publish it for your business, including paid marketing, and your staff, contractors and agencies may use it on your behalf. You may not sell or license it as stock footage. We may use selected footage in our portfolio and marketing unless you request confidentiality in writing before filming. You remain responsible for third-party usage permissions.

10. LIABILITY & TERMINATION
We don’t guarantee reach, engagement or results. To the extent permitted by law, we’re not liable for indirect or consequential loss, lost revenue or opportunities, reputational harm, third-party reactions, files lost after delivery, or later use or editing of the footage. Where the law allows, and it’s fair and reasonable, our liability for failing to meet a consumer guarantee is limited to supplying the service again or paying its cost. If footage is lost, corrupted or unusable due to our failure and the shoot cannot reasonably be repeated, we’ll provide an appropriate remedy based on the extent of the failure, including a full refund where the service cannot be substantially delivered, in accordance with applicable law.

You indemnify us against third-party claims caused by your breach, missing permissions or unlawful use of the footage, except to the extent caused by our negligence or breach.

We may stop or cancel a shoot for non-payment, material breach, abusive or unlawful conduct, or conditions we reasonably consider unsafe. Where this is within your control, we may retain reasonable costs and losses and will refund any balance.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.

11. GENERAL & ACCEPTANCE
We each keep the other’s confidential information private, unless disclosure is authorised, needed for the service or legally required. We act as an independent contractor. These terms, your booking and your invoice form the entire agreement, and changes must be agreed in writing. If any part of these terms is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest will continue to apply. NSW law applies, with the non-exclusive jurisdiction of its courts.

By paying your invoice, you confirm you’ve read and agree to these terms.